Newmarket Physio Privacy Policy

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Last Updated: Nov 2025

This Privacy Policy explains how we collect, use, and safeguard your information when you sign up to receive SMS/text messages from us through our 10DLC (10-Digit Long Code) messaging program.

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Any information you voluntarily provide through text replied

We use your information to:

• Send appointment reminders, updates, promotions, or service-related messages
• Communicate with you regarding inquiries you initiate
• Improve our messaging and customer service

We do not sell, rent, or share your phone number with third parties for marketing purposes.

By providing your phone number and opting in, you consent to receive SMS messages from us. Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any of our messages.
After opting out, you will no longer receive SMS messages unless you opt in again.

We take reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse. However, SMS communication is not encrypted and may involve carriers and intermediaries.

We may use trusted third-party SMS service providers to deliver messages. These providers are required to safeguard your information and comply with all 10DLC and carrier regulations.

Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect information from children.

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use the following types of cookies on our site:

• Functional cookies that are used to remember the selections you make on our Site so that your selections are saved for your next visits;
• Analytical cookies that allow us to improve the design and functionality of our site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and
• Third party cookies that are created by a website other than ours. We may use third-party cookies to understand the site’s usage so that we can provide a better patient experience.

If you have questions about this SMS Privacy Policy or our messaging practices, you may contact us at:

905.895.9898 or admin@newmarketphysio.com